Fidelis Claims Function

TECHNOLOGY

Our live analytics and aggregation system FireAnt helps us to understand clients who might be impacted by a given natural catastrophe event and respond proactively to start the process of engagement.

Our in-house development team have built a customised claims system to reflect the specific needs of all our lines of business.

TEAM

Fidelis is building a team based on experienced market leaders and practitioners with hands on experience of claims adjusting and management across multiple events and market cycles.

The Fidelis claims teams sit with and interact and cooperate with underwriting teams to enhance real time understanding of losses and coverage issues. We have a strong technical understanding but also understand the client’s perspective and the requirements of running a business.

PHILOSOPHY

We aim to settle claims fairly and expeditiously in accordance with policy terms and conditions, being proactive and listening to our clients and brokers. We aim to use our claims service to help build our client and broker relationships by providing excellent levels of service and transparency

Our team

  • David Turner
    GROUP HEAD OF CLAIMS

    David joined Fidelis in 2020 following a 30 year career at Amlin, most recently as the Global Claims Director responsible for claims across all of their regulated entities. David has experience across multiple classes of business, managing technical claims as well as Operational and Strategic Claims Management roles. He has held a variety of Committee roles in the London Market through the years, and is a strong believer in delivering a first class claims experience for our Clients globally.

    Email: david.turner@fidelisinsurance.com
    Phone: +44 203 846 6068, +44 7920 835 322

  • Danny Gallagher
    IRELAND HEAD OF CLAIMS

    Danny joined Fidelis in 2021 and brings over 23 years’ experience in Technical, Operational and Strategic Claims Management. In his most recent role at AmTrust, Danny held a Technical Leadership role, covering multiple lines of business and territories across Europe and North America. Prior to that Danny held Senior Management positions at FBD, Quinn and AXA Insurance.

    Email: danny.gallagher@fidelisinsurance.com
    Phone: +353 1 566 8081

  • Geoff Fazan
    HEAD OF UK CLAIMS AND GROUP CLAIMS OPERATIONS MANAGER

    Geoff Fazan joined Fidelis in 2018 from Singapore where he was Senior Adjuster for specialty claims at Axa XL (formerly XL Catlin). Prior to that he worked as an Aviation claims specialist with Catlin and XL Catlin in London. Before joining the insurance industry, Geoff worked for 6 years as a project manager in the arts and entertainment industries. He has a Bachelor of Arts from Newcastle-upon-Tyne (2006) and a Master of Studies from Oxford (2012).

    Email: geoff.fazan@fidelisinsurance.com
    Phone: +44 203 846 6069, +44 7342 020 909

  • Liz Garcia
    HEAD OF BERMUDA CLAIMS

    Liz joined Fidelis in 2020 from Berkley Re where she was Head of Claims.  She has worked within the London Market for over 10 years, in both insurance and reinsurance, and is a great believer in  developing strong client and broker relationships.  She has experience of dealing with Property and Casualty claims across various territories for business written on both a Lloyds and Company platform. 

    Email: elizabeth.garcia@fidelisinsurance.com
    Phone: +1 441 279 2548

  • Matt Drewry
    HEAD OF SPECIALTY CLAIMS

    Matthew joined Fidelis in 2020, bringing with him 28 years’ experience, most recently as a Senior Claims Advocate and Director at Willis Towers Watson. Matthew has experience in multiple classes of business both in technical and operational roles. Matthew is also a founding committee member and Director of IFASIC VZW, a leading European charitable educational conference provider who host conferences globally specialising in Fine Art and Specie Insurance

    Email: matt.drewry@fidelisinsurance.com
    Phone: +44 203 846 6096, +44 782 5794 093

  • Craig Farbrace
    SENIOR CLAIMS OPERATIONS ANALYST

    Craig joined Fidelis in 2021 from Scor where he was Global Claims Reporting manager, bringing strong claims operational, reporting and reinsurance experience and knowledge of the London market and APAC region.  Craig has over 18 years of experience working in the insurance industry including working for a Lloyds broker and the Lloyd’s claims team.

    Email: craig.farbrace@fidelisinsurance.com
    Phone: +44 203 948 8232, +44 7443 060 261 

  • Karen Amos
    SENIOR CLAIMS ADJUSTER

    Karen joined Fidelis in (XX) 2021 as a Senior Claims Adjuster in the Bermuda office.  Prior to joining Fidelis, Karen was at AIG in the Multinational division where she held several roles, from producing to reinsurance recoverables, and eventually to managing the main reinsurance services office responsible for handling all of AIG’s global fronting programs.   

    Email: karen.amos@fidelisinsurance.com
    Phone: +1 441 279 2572, +1 441 535 1011

  • Neale Etheridge
    SENIOR CLAIMS ADJUSTER

    Neale joined Fidelis in 2021 from Swiss Re Corporate Solutions . Neale has over 35 years of experience working in both the Lloyds and Company markets and has a wealth of knowledge of Marine claims, dealing with a multitude of lines of business within the Marine sector. Neale is an active participant on the Joint Marine Claims Committee (JMCC) and the International Cargo Insurance Conference (ICIC).

    Email: neale.etheridge@fidelisinsurance.com
    Phone: +44 203 948 8231, +44 744 299 3660 

  • Matthew Malone
    SENIOR CLAIMS ADJUSTER

    Matt joined Fidelis in November 2021 from AXA XL where he specialised in handling claims from multiple classes of business, with a particular focus on political risk, trade credit and crisis management. Matt brings over 10 years of prior experience in handling claims within the London market, before which he earned a Masters in International Relations from the University of Exeter.

    Email: matthew.malone@fidelisinsurance.com
    Phone: +44 203 948 8233, +44 7442 940 464

  • Richard Phillips
    SENIOR CLAIMS ADJUSTER

    Richard joined Fidelis in April 2022 from Liberty Specialty Markets, where he was Aviation and Marine Claims Manager. Richard has over 20 years’ experience in the industry beginning his careers in the Willis Aerospace team in 2000.

    Email: Richard.Phillips@fidelisinsurance.com
    Phone: +44 203 948 8252, +44 778 917 1404 

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