Fidelis Claims Function

TECHNOLOGY

Our live analytics and aggregation system FireAnt helps us to understand clients who might be impacted by a given natural catastrophe event and respond proactively to start the process of engagement.

Our in-house development team have built a customised claims system to reflect the specific needs of all our lines of business.

TEAM

Fidelis is building a team based on experienced market leaders and practitioners with hands on experience of claims adjusting and management across multiple events and market cycles.

The Fidelis claims teams sit with and interact and cooperate with underwriting teams to enhance real time understanding of losses and coverage issues. We have a strong technical understanding but also understand the client’s perspective and the requirements of running a business.

PHILOSOPHY

We aim to settle claims fairly and expeditiously in accordance with policy terms and conditions, being proactive and listening to our clients and brokers. We aim to use our claims service to help build our client and broker relationships by providing excellent levels of service and transparency

Our team

  • David Turner
    GROUP HEAD OF CLAIMS

    David joined Fidelis in 2020 following a 30 year career at Amlin, most recently as the Global Claims Director responsible for claims across all of their regulated entities. David has experience across multiple classes of business, managing technical claims as well as Operational and Strategic Claims Management roles. He has held a variety of Committee roles in the London Market through the years, and is a strong believer in delivering a first class claims experience for our Clients globally.

    Email: david.turner@fidelisinsurance.com
    Phone: +44 203 846 6068, +44 7920 835 322

  • Danny Gallagher
    IRELAND HEAD OF CLAIMS

    Danny joined Fidelis in 2021 and brings over 23 years’ experience in Technical, Operational and Strategic Claims Management. In his most recent role at AmTrust, Danny held a Technical Leadership role, covering multiple lines of business and territories across Europe and North America. Prior to that Danny held Senior Management positions at FBD, Quinn and AXA Insurance.

    Email: danny.gallagher@fidelisinsurance.com
    Phone: +353 1 566 8081

  • Geoff Fazan
    HEAD OF UK CLAIMS AND GROUP CLAIMS OPERATIONS MANAGER

    Geoff Fazan joined Fidelis in 2018 from Singapore where he was Senior Adjuster for specialty claims at Axa XL (formerly XL Catlin). Prior to that he worked as an Aviation claims specialist with Catlin and XL Catlin in London. Before joining the insurance industry, Geoff worked for 6 years as a project manager in the arts and entertainment industries. He has a Bachelor of Arts from Newcastle-upon-Tyne (2006) and a Master of Studies from Oxford (2012).

    Email: geoff.fazan@fidelisinsurance.com
    Phone: +44 203 846 6069, +44 7342 020 909

  • Liz Garcia
    HEAD OF BERMUDA CLAIMS

    Liz joined Fidelis in 2020 from Berkley Re where she was Head of Claims.  She has worked within the London Market for over 10 years, in both insurance and reinsurance, and is a great believer in  developing strong client and broker relationships.  She has experience of dealing with Property and Casualty claims across various territories for business written on both a Lloyds and Company platform. 

    Email: elizabeth.garcia@fidelisinsurance.com
    Phone: +1 441 279 2548

  • Matt Drewry
    SENIOR CLAIMS ADJUSTER

    Matthew joined Fidelis in 2020, bringing with him 28 years’ experience, most recently as a Senior Claims Advocate and Director at Willis Towers Watson. Matthew has experience in multiple classes of business both in technical and operational roles. Matthew is also a founding committee member and Director of IFASIC VZW, a leading European charitable educational conference provider who host conferences globally specialising in Fine Art and Specie Insurance

    Email: matt.drewry@fidelisinsurance.com
    Phone: +44 203 846 6096, +44 782 5794 093

  • Sonya Smith-Richardson
    MANAGER - BERMUDA CLAIMS PROCESSING

    Sonya joined Fidelis in 2017, and has worked within Claims for over 2 decades for various reinsurance companies in management positions in the Bermuda market, in both reinsurance and direct Insurance platforms. This has also afforded her the opportunity to work with the London market.

    Sonya works in Diversified Risks portfolios across multiple Risk lines, specializing in Complex Claims. During her time she has built strong relationships within the reinsurance market, with brokers, clients and other Claims management.

    Email: sonya.richardson@fidelisinsurance.com
    Phone: +1441 279 2549, +1441 535 0246

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