Our live analytics and aggregation system FireAnt helps us to understand clients who might be impacted by a given natural catastrophe event and respond proactively to start the process of engagement.
Our in-house development team have built a customised claims system to reflect the specific needs of all our lines of business.
Fidelis is building a team based on experienced market leaders and practitioners with hands on experience of claims adjusting and management across multiple events and market cycles.
The Fidelis claims teams sit with and interact and cooperate with underwriting teams to enhance real time understanding of losses and coverage issues. We have a strong technical understanding but also understand the client’s perspective and the requirements of running a business.
We aim to settle claims fairly and expeditiously in accordance with policy terms and conditions, being proactive and listening to our clients and brokers. We aim to use our claims service to help build our client and broker relationships by providing excellent levels of service and transparency
Head of UK Claims and Group Claims Operations Manager
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